Vodeq Support

Your purchase is ready as soon as checkout finishes. Open Vodeq Desktop for the smoothest setup, or visit Licenses & Downloads to grab your key and register directly through the plugin. Guest checkout? Create or sign in with the same email you used to purchase. Keys are also delivered to your inbox. If your order is still processing, give it a little time and reach out if you need a hand.

Vodeq Desktop is the easiest route: sign in once, choose your formats, and let it handle setup and updates. Prefer doing it manually? Grab your keys under Licenses & Downloads and register straight through the plugin UI.

If our anti-fraud system detects potential issues with your web address, it may temporarily block a download. Please try again in 60 minutes, and if the issue persists, reach out. For discontinued products, we stock installers of the last stable release for at least 24 months after discontinuation. Please download your products during this time frame to guarantee access.

Deactivate the old machine from the licenses page in your account, or from the plugin interface on the previous machine.

Apple bills and refunds iOS App Store purchases. If the product ships on both desktop and iOS, redeem in the iPadOS app (or activate the same Vodeq key on Mac) and it should appear in Licenses & downloads once the purchase is attached to your email. Desktop-only and iOS-only titles stay on their own store.

After delivery, website plugin purchases are refunded for defects, failed activation on our side, or billing errors. Digital items are delivered immediately; checkout includes a waiver of the 14-day withdrawal right. Sample packs and other downloadable assets are not refundable after download. Read the refund policy.